The Magic of the Singing Orderly Lives On…

Charlie Roberts really understood that little things matter. A long-time Children’s Hospital Orderly (we now call them Patient Transportation), Charlie would always sing to his patients as he rolled them to surgery.

Charlie would sing to help his patients relax, to make them smile and to let everyone know he was transporting a very special passenger. Although Charlie is long-retired, his singing was legendary and made a lasting impression for so many including donor, Mrs. Pauline Kahn. When she made her generous $100,000 gift to Nationwide Children’s several years ago, Mrs. Kahn remembered Charlie’s singing and in his honor set up an award fund to recognize staff who provide exceptional care.

Now Charlie’s special spirit is celebrated through the Singing Orderly Award. Given annually to a Nationwide Children’s staffer who exemplifies amazing service and caring, I wanted to share with you this year’s winner, Todd Heslep.

Todd Heslep & Dr. Steve AllenTodd works as a transportation tech with our Neonatal Intensive Care Transport Team. He assists with coordinating the transport of critically ill and premature newborns to Nationwide Children’s from around the state. Todd was nominated for the Singing Orderly award after going the extra mile to reunite a critically ill mother and her newborn baby. The mother was in critical condition at The Ohio State University Medical Center after experiencing a complicated delivery, and her premature baby was at the Neonatal Intensive Care Unit operated by Nationwide Children’s at St. Ann’s Hospital. In understanding the importance of reuniting mom and baby, Todd made the very special transport arrangements to safely bring baby to meet mom for the first time since delivery. This involved coordinating care teams at both St. Ann’s and OSU. It wasn’t part of Todd’s regular job responsibilities but his outstanding and heartfelt work is an example of care at its finest. Charlie would be proud!

For Todd’s efforts he received $1,000 and the opportunity to designate $4,000 to the area of his choice at Nationwide Childrens.

If you know someone worthy of the Singing Orderly Award we’d love to know about them. Just post a comment below and we’ll follow-up with you.

Donna Teach
Donna Teach is Chief Marketing & Communication Officer at Nationwide Children's. Her job is to help the hospital feel "connected" – Connected to each other, connected to our patients and their families, referring physicians, the community and the world.

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