Parents Magazine Names Nationwide Children’s One of America’s Top 10

10 Best Smaller VersionA look behind-the-scenes of ratings and rankings.

Today Parents Magazine, a trusted resource for millions of moms and dads, named Nationwide Children’s to their list of the America’s Top 10 Children’s Hospitals.  Parents Magazine also recognized hospitals for expertise in specific specialties and we were honored to be on the Top 10 list in the following:

This latest ranking adds to a growing list of recognitions that include:

And the list goes on.  So why are ratings and rankings important?  Most simply, they are an external validation of our work to deliver optimal care for every family.  No survey is an exact measure of a hospital’s excellence – each ranking takes a slightly different perspective.

Parent’s Magazine’s survey, for example, was designed with families in mind so many of the questions asked about patient experience and amenities in addition to questions about types of services and clinical outcomes.  This included things like number of playrooms, child life specialists plus availability of services such as Wi-Fi and private rooms.

US News is unique in that a significant portion (25%) of the ranking in determined from voting by America’s pediatric specialists.  Small samples of doctors are selected each year to name the hospitals they view as “best of the best” in their respective specialties.

These surveys are often extensive with hundreds of questions.  There are usually general questions and sections just for each specialty area.  Increasingly these surveys are asking about our quality efforts and outcomes of care which we think is a positive direction.  When the surveys arrive, we have a small team that works on each submission including staff and physicians from each area being ranked.  When I arrived at Children’s more than a decade ago, we hadn’t yet begun receiving these types of honors or recognitions. Now, among the hundreds of children’s hospitals across the country, we are generally named among the Top 10 on every major ranking.

It is exciting to see the nation recognizing the quality of our care and research but at the end of the day it is trust from our referring physicians – and positive word-of-mouth from families we’ve cared for –that  are still the most important “seals of approval” we can achieve.

Please write and let me know if you have any questions about these rankings and the process.  I’m happy to address them.

 

Donna Teach
Donna Teach is Chief Marketing & Communication Officer at Nationwide Children's. Her job is to help the hospital feel "connected" – Connected to each other, connected to our patients and their families, referring physicians, the community and the world.

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